Questions, answered.

Birthdays, anniversaries, proposals, bridal and baby moments, and just-because celebrations. If it's worth celebrating, we'll style it.

Right here on ProperCelebration.com, and on Instagram, TikTok, Facebook and YouTube.

We're based in the Richmond, Virginia area. Travel is included within 15 miles of Richmond International Airport. Beyond that, a travel fee of $2 per mile applies.

As early as you can. Dates are first come, first served. If your event is less than two weeks away, we can often still make it work with our rush booking option ($100 rush fee).

Absolutely. You'll be our point of contact, and we'll handle the details so the guest of honor is surprised.

We start with a quick chat about your occasion and check availability. Then we send a proposal with your total out-of-pocket cost, including taxes and our service fee. If you love it, we move on to your contract.

Yes. Once you have your proposal, ask us to hold your date, and if it's available we'll hold it with no deposit. The hold ends 3 days after your proposal is created. If another client asks for the same date during your hold, we'll reach out to you first. To lock it in, sign your contract and pay your deposit.

Yes. If you ask for a date hold, it ends 3 days after your proposal is created, so you have time to compare packages and add-ons before you sign.

Every package includes professional setup and colors for your 12-inch latex balloons and foil heart and star balloons: 1 with Silver, 2 with Gold, 3 with Platinum and 4 with Royal. Silver ($275) includes 15 floor balloons, 15 ceiling balloons, 4 heart or star balloons, a pre-assembled balloon message or paper banner, 2 balloon numbers, ribbon on 2 pillows, a faux rose petal aisle and 12 warm white LED tea lights. Gold ($375), Platinum ($450) and Royal ($525) add more balloons, rose petal designs on the bed, more tea lights and, for Platinum and Royal, LED curtain lights. Included tea lights are warm white. Platinum and Royal can choose any color at no charge, and Silver and Gold can upgrade the color for a flat $10.

Your proposal lists everything in your package. You can also see every package here.

Yes. Each extra color is $25 and covers your 12-inch latex balloons and foil heart and star balloons. Silver includes 1 color, Gold 2, Platinum 3 and Royal 4.

Yes. Silver includes 1 color, Gold 2, Platinum 3 and Royal 4, for your 12-inch latex balloons and foil heart and star balloons. Want a custom theme? Just ask, and we'll build your proposal around it.

Your package includes a pre-assembled balloon message or paper banner. You can personalize further with extra letters ($7 each letter) or a felt letter board with a custom message ($25).

Extra balloons, pre-assembled balloon or paper banner messages, extra letters, faux rose petals, LED tea lights, LED curtain lights, felt letter boards, printed photos on balloon ribbons, real roses hanging from the ceiling and next-day cleaning. You can also rent LED message lights ($50 daily) or a heart-shaped rose arch ($325 daily, in red or white, about 8 feet by 8 feet), both with setup and breakdown included. See the full add-on menu.

Yes. Outside decorations carry a custom fee starting at $100, which is non-refundable. They must be delivered at least two weeks before your event so nothing gets lost.

Yes, up to two weeks before your event. Please send all changes in writing to jessy@propercelebration.com. Add-ons and final details are locked in at the two-week mark.

Yes. Aluminum (foil) balloons are available for an additional charge. Please tell us about any latex allergies when you book.

Your total covers your package, any add-ons, our 18% service fee (design, labor and booking coordination) and taxes. If your location is more than 15 miles from Richmond International Airport, a travel fee of $2 per mile beyond 15 miles applies. Bookings made less than two weeks before the event also include a $100 rush fee. Your hotel or location costs are paid directly to them.

We can often make it work. A $100 rush fee covers expedited sourcing, scheduling priority and extra coordination. Full payment is due at booking, and rush bookings can't be rescheduled.

A 50% non-refundable deposit is due when you sign your contract. The remaining balance is due two weeks before your event. You can pay by credit card, Cash App, Apple Pay, Venmo, Zelle or PayPal. We can't accept personal or business checks.

Our payment schedule is a 50% deposit when you sign your contract, with the remaining balance due two weeks before your event. To catch our latest discounts and special offers, follow us on social media and check ProperCelebration.com.

Tips are never expected but always appreciated. If you'd like to say thanks for a job well done, we'll gladly take it.

Of course. We send you an invoice with your total and a receipt with each payment.

Your 50% deposit is always non-refundable. If you cancel at least two weeks before your event, any payments beyond the deposit are refunded. Cancellations made less than two weeks before your event aren't refunded, and neither are bookings that were rescheduled from the original date.

Yes, once, up to two weeks before your event and based on availability. Full payment is due when you reschedule, and a rescheduled booking is non-refundable. Rush bookings can't be rescheduled.

Life happens. If you need to cancel for a true emergency, illness or severe weather, tell us as soon as you can. If approved, what you've paid is applied as a credit toward a new date, valid for 6 months from your original event date. Approval is at our discretion. If we can't deliver your setup, you receive a full refund or a new date, your choice.

Yes. Your contract and a short liability waiver are signed together before your booking is confirmed. The waiver outlines each side's responsibilities for your setup and the space, so everything is clear before your big day. Questions? We're happy to walk you through it.

No. Booking your hotel or space is handled on your end. Please send us your location details at least two weeks before your event so we can plan your setup. If we don't have a confirmed location by then, the booking is cancelled.

Please book the room under your own name, then add the name listed on your proposal to the reservation as an additional guest so we can get into the room. For other locations or venues, we'll coordinate access with you ahead of time. If we can't get in, we can't decorate, and the booking isn't refundable.

Keeping your reservation active and our access in place is your responsibility. If we can't get into the room because the reservation was changed or cancelled, we can't decorate, and the booking isn't refundable.

We decorate Thursday through Sunday. Setups start at 3:00 PM or 6:00 PM Thursday through Saturday, and at 3:00 PM on Sunday. Standard hotel check-in is 3:00 PM, so that's the earliest we can begin. Early check-in and late check-out requests go directly to your hotel, and any fees are charged to you.

Yes, and we love that for surprises. Many guests head out while we work, so the first look is the big reveal. Just make sure access is arranged with your hotel.

Extensions are arranged directly with your hotel. Your decor stays up for the length of your stay.

Setup takes about 1.5 to 3.5 hours, depending on your package. If we start at the standard 3:00 PM check-in, your room is ready by about:

• Silver: 5:00 PM (1.5 to 2 hours)
• Gold: 5:30 PM (2 to 2.5 hours)
• Platinum: 6:00 PM (2.5 to 3 hours)
• Royal: 6:30 PM (3 to 3.5 hours)

Your decor stays up for the length of your stay, so you can enjoy every moment.

Yes. We only use faux rose petals, damage-free adhesives and LED tea lights. No glitter, no confetti and no open flames.

Before we decorate, we do an initial walkthrough and take photos and videos of the room. When setup is complete, we take final photos. If we notice anything damaged or missing, we'll let you and the hotel know. You and your guests are responsible for any damage or missing items during your stay.

With our optional next-day cleaning service ($100), we come back the day after setup to clean up. Please plan to be out of the room during cleanup.

The decor is yours to enjoy and keep, except for rentals. Rentals (LED message lights and the heart-shaped rose arch) are picked up by us, and both include setup and breakdown.

Yes. By signing your contract, you allow us to photograph and record the space before setup and the finished decor. We use the photos to show the completed service, for our walkthrough evaluations before and after setup, for quality assurance and training, and for marketing. We will not name you or your guests without your permission. Questions about this? Ask us before you sign.